Shipping policy

Thank you for shopping at Marketjixo. This Shipping Policy explains our order processing times, shipping charges, estimated delivery times, and other important delivery information.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days exclude weekends and applicable public holidays.

During periods of high order volume, holidays, or when additional order verification is required, processing may take slightly longer.

An order is considered shipped once it has been handed over to the applicable shipping carrier.

2. Shipping Rates

Our standard shipping rates are:

  • Orders from $0.00 to $39.98 USD: $12.99 USD Standard Shipping

  • Orders of $39.99 USD or more: Free Standard Shipping

The applicable shipping charge will be displayed during checkout before payment is completed.

3. Estimated Shipping Time

After an order has been processed and dispatched, standard shipping generally takes approximately:

7–15 business days

Including order processing time, the estimated total delivery timeframe is approximately:

8–18 business days

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather conditions, public holidays, and other circumstances beyond our reasonable control.

4. Shipping Destinations

Shipping availability depends on the delivery address entered during checkout.

If shipping is available to your destination, the applicable delivery options and charges will be displayed before you complete your order.

Certain regions, remote areas, or restricted destinations may not be eligible for delivery.

5. Order Confirmation

After placing an order, customers will generally receive an order confirmation using the email address provided during checkout.

Please review your order information carefully.

If you notice an error in your shipping address or other order information, contact us as soon as possible at:

[email protected]

We will make reasonable efforts to assist before the order has been processed or shipped.

6. Shipping Confirmation and Tracking

When tracking information is available, customers may receive a shipping confirmation containing a tracking number or tracking link.

Please allow reasonable time for the carrier's tracking system to update after the shipment has been dispatched.

In some cases, tracking information may not become active immediately.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Recipient name

  • Street address

  • Apartment, unit, or building number where applicable

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Contact information

Marketjixo is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where required by applicable law.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

8. Delivery Delays

Although we aim to provide reliable delivery estimates, delays may occur due to circumstances outside our reasonable control, including:

  • Carrier disruptions

  • Customs inspections

  • Severe weather

  • Transportation delays

  • Public holidays

  • High parcel volumes

  • Local delivery conditions

  • Incorrect shipping information

  • Other logistical circumstances

If your order is significantly delayed, please contact us and we will make reasonable efforts to assist with the shipment status.

9. Customs, Duties, and Import Charges

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or region.

Unless these charges are specifically collected during checkout, they may be the responsibility of the customer.

Customs processing may also affect delivery times.

Marketjixo does not control customs authorities or charges imposed by government agencies.

10. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If this occurs, packages may arrive on different dates.

Where available, separate tracking information may be provided for each shipment.

Receiving part of an order does not necessarily mean that remaining items are missing.

11. Lost Packages

If tracking information indicates that your package has not been delivered within a reasonable period after the estimated delivery window, please contact us at:

[email protected]

Please provide your order number and relevant tracking information.

We will review the available shipment information and assist with the appropriate next steps.

12. Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate the package, we recommend:

  • Checking around the delivery location

  • Checking with household members or neighbors

  • Reviewing any carrier delivery notices

  • Contacting the local delivery carrier

If the package still cannot be located, contact us at [email protected] and we will assist where reasonably possible.

13. Damaged Packages

If your order arrives damaged, please take photographs of:

  • The product

  • The damaged area

  • The outer packaging

  • The shipping label where relevant

Contact us at [email protected] with your order number and photographs.

Eligible damaged-item claims will be handled in accordance with our Return & Refund Policy.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before fulfillment begins.

Once an order has been processed or shipped, changes or cancellation may no longer be possible.

After delivery, eligible items may be returned in accordance with our Return & Refund Policy.

15. Contact Us

If you have questions about shipping, tracking, or delivery, please contact:

Marketjixo

Email:
[email protected]

Website:
marketjixo.com

Company Name:
Huizhou Baixiong Technology Co., Ltd.

Company Address:
Room 306, 3rd Floor, Factory Building
No. 19 Daxin Road, Chenjiang Subdistrict
Zhongkai High-tech Zone
Huizhou, Guangdong
China