Refund policy
Thank you for shopping at Marketjixo. We want you to feel confident when purchasing home décor and decorative accessories from our store.
This Return & Refund Policy explains the conditions and procedures for returns, refunds, damaged items, and order-related concerns.
1. Return Period
We accept eligible return requests within 30 days of delivery.
To qualify for a return, the item must generally:
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Be unused and in its original condition
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Be free from damage caused after delivery
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Include original packaging, accessories, and components where applicable
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Include proof of purchase, such as your order number or order confirmation
Customers should contact us before returning any item.
Returns sent without prior return instructions may not be accepted.
2. How to Request a Return
To request a return, please contact:
Email: [email protected]
Please include:
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Your order number
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Your full name
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The item you wish to return
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The reason for the return
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Photographs when the item is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions where applicable.
Please do not send products back until you have received return instructions from us.
3. Return Shipping Costs
For returns requested due to a change of mind, incorrect size selection, or other customer-related reasons, the customer may be responsible for return shipping costs.
If the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect item, reasonable return shipping costs may be covered by Marketjixo where applicable.
Any applicable shipping arrangements will be confirmed before the return is sent.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:
Please provide clear photographs of:
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The product
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The damaged or defective area
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The outer packaging where relevant
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The shipping label if requested
After reviewing the information provided, we may offer an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.
5. Non-Returnable Items
Certain items may not be eligible for return unless required by applicable law.
These may include:
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Items that have been used, altered, or damaged after delivery
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Items returned without all original components
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Personalized or custom-made products, if applicable
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Final-sale items clearly identified as non-returnable before purchase
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Gift cards, if offered
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Items that cannot be returned for hygiene or safety reasons where applicable
This section does not limit any rights you may have under applicable consumer protection laws.
6. Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Processing times may vary depending on your bank, card issuer, payment provider, or financial institution.
Original shipping charges may be non-refundable unless the return results from an error by Marketjixo or applicable law requires otherwise.
7. Refund Processing Time
After a refund has been approved, please allow a reasonable period for the payment provider or financial institution to process the transaction.
In some cases, it may take several business days for the refund to appear in your account.
If you have received confirmation that a refund was issued but have not received the funds after a reasonable processing period, please contact your payment provider first and then contact us if further assistance is needed.
8. Exchanges
Where available, exchanges may be handled by returning the original eligible item and placing a new order for the preferred item.
Please contact us before returning any product so we can confirm the appropriate process.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist with cancellation requests before the order has been processed or dispatched.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.
10. Items Lost or Damaged During Return Shipping
Customers are responsible for packaging returned items securely.
For customer-arranged returns, we recommend using a trackable shipping service where available.
Marketjixo is not responsible for return packages that are lost or damaged before they are successfully received by the designated return location, except where required by applicable law.
11. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any mandatory rights available to customers under applicable consumer protection laws.
Where local law provides greater rights than those described in this policy, the applicable legal requirements will apply.
12. Contact Us
If you have questions about a return, refund, damaged item, or order issue, please contact:
Marketjixo
Email: [email protected]
Website: marketjixo.com
Company Name:
Huizhou Baixiong Technology Co., Ltd.
Company Address:
Room 306, 3rd Floor, Factory Building
No. 19 Daxin Road, Chenjiang Subdistrict
Zhongkai High-tech Zone
Huizhou, Guangdong
China